We warrants to the buyer that all delivered products shall be free from defects in materials and workmanship within the quality guarantee period. The products shall conform to our Warranty Declaration. It is understood that we shall not be liable for any discrepancy of the products shipped due to cause for which the insurance company, carrier, shipping company, other transportation organization and /or post office are liable.
The quality guarantee period for the products (excluding easy-worn-out components) usually is one year commenced from arrival of the products at the port of destination. As for the exact guarantee period for components which are not easy-worn-out, please refer to our Warranty Declaration. It is understood that we shall not be liable for any products which have been subjected to improper use, installation or repair.
In the event of any quality defect in the products, the buyer shall present preliminary evidence (such as pictures) to us. We shall supply spare parts for free if we acknowledge that the quality defect may exist (but with no confirmation). However we shall not bear the expenses of shipment, installation or repair, or any other costs, losses or damages in this case. And the supply of spare parts shall not be deemed to be the affirmative evidence of the existence of any quality defect in the products caused by us.
In the event that the parties dispute about the existence of quality defects, the parties shall submit the products to be surveyed by SGS or other surveyor agreed by the parities.
1. Warranty Coverage
(1) Standard Warranty Coverage: one (1) year
(2) Only items covered by SINOLIFT 's expressed warranty contained in dealership authorization letter, all corresponding and necessary agreement and/or documents are covered by warranty.
(3) Items not covered by warranty, but not limited to:
- Additional labor expenses
- Additional working time
- Fast-wear parts like wheels, rollers, bearings, etc.
- Consumable items like batteries, oil, seals, etc.
- Freight cost for replacement parts
- Easy-broken parts
- Equipment modifications not authorized in writing by SINOLIFT .
- Damage due to incorrect storage or improper usage.
- Replacement of items by persons who is not the authorized SINOLIFT dealership.
- Loss of time, inconvenience, loss of machine use, or other consequential damage.
- Machine transportation costs
- Oil analysis
- Overheating problems caused by debris restricting airflow.
- Shop supply items such as welding, oil-added, etc.
- Environmental charges
- Over capacity, accidents, misuse, negligence, modifications, in lack of performing maintenance per manufacturers schedule.
- Deterioration of gasket, seals, o-rings, electric wiring and connectors, caused by chemicals, sand, or other environmental conditions.
2. Warranty Start Date
(1) Warranty period starts on the date of delivery to the first rental or retail customer.
(2) Warranty on stock machines: Stock machines are defined as units properly maintained in dealers stock as new. They can not have been demonstrated or rented. A machine may remain in stock for a leased with a full standard machine warranty. Machines in stock longer than twelve (12) months will have the remaining portion of the normal twelve (12) months standard warranty.
(3) Warranty on Demonstrations Machines:
To support dealer demonstrations programs the warranty will not be activated when a new machine is used purely for demonstration until that machine has operated for 100 hours. For each 100 hours of part of that which exceeds the 100 maximum, one month of warranty will be deducted from the machine warranty. This will only apply provided:
- The machine is maintained and serviced as required.
- The machine is used only as a demonstrator, may not be in the rental fleet.
- The machine has not been in stock longer than 12 months.
- A demo machine has been filed at SINOLIFT.
3. Parts Warranty Policy
Please refer to the parts policies and procedures manual.
4. Parts Warranty Claims
Parts warranty claims must have a copy of the original parts sale invoice and its broken pictures attached to the claim.
5. parts Warranty Return Requests
From time to time you may be requested to return a defective warranty part for further analysis. The following must be adhered to:
- Don't return any parts unless requested to do so.
- Returned parts must be cleaned and fully assembled.
- Parts must be shipped on prepaid basis.
- SINOLIFT will reimburse the dealers for freight on warranty parts returned to SINOLIFT .
- The claim would be declined if the claiming parts are not returned within 30 days of date of application.
6. Claim Requirements
(1) All requests for warranty must be in writing.
(2) The claim parts list required must be clearly stated at a time.
(3) Photo requirements: all claiming parts will have to offer clear photos before and after esp. photos must clearly show details of the affected area.
7. Claim Submission
(1) Claims must be received within 30 days of the repair date. Claims received by SINOLIFT after 30 days of the repair date will be considered to be late and will be no exceptions to this policy.
(2) Claims returned for resubmitting must be corrected and returned within 30 days of the date of return. Claims not received within 30 days will be declined.
(3) Claims can only be submitted two (2) times. If after the second time, the claim is not correct in providing the information as requested, it will be declined and no further consideration will be given.
8. Parts Reimbursement
(1) Authorized dealers will receive current price list less 20% for all parts accepted under normal warranty. But there will not be any further consideration for customs, duty, or brokerage fees.
(2) No reimbursement will be given for freight, or parts surcharges, that may be incurred in obtaining parts for warranty.
(3) Parts used for warranty repairs purchased outside of SINOLIFT 's distribution system must be pre-approved by SINOLIFT and a copy of the original invoice must be submitted with the warranty claim. These parts will be reimbursed at invoice cost and there will not be any consideration for customs, duty, freight, or brokerage fees to receive these parts.
9. Warranty For Approved Attachments
Warranty for approved attachments carry the warranty of their respective manufacturers and warranty claims should be submitted to the respective manufacturers.
10. Dealer Obligations
(1) Receiving Inspection: to be performed when the machine arrives at the dealers. Any damage to the machine must be resolved with the trucking company. Any missing items must be noted on the receiving inspection. Inspection reports must be sent to SINOLIFT within three (3) days, of the receiving date. Reports that are received late will not be considered for assistance with any missing items.
(2) Ship Inspections: to be performed prior to machines leaving the dealership. Copies to be sent to SINOLIFT within 30 days of inspection date. All information must be complete.
(3) Delivery / Warranty Registration: completed, signed, and sent to SINOLIFT within 10 days of delivery. A delivery / warranty registration file is required each time a machine is demonstrated, assigned to the rental fleet, or retailed. Without this file the warranty can not be paid.
